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Frequently Asked Questions
General FAQ
Because dogs deserve better. Our pieces are designed from your dog’s perspective: comfortable, durable, ethically made, and styled with timeless restraint. We offer a kinder kind of dog luxury.
Because safety comes first. Gold coatings can chip, tarnish, or contain traces of heavy metals that are harmful if licked or chewed. We use marine-grade stainless steel: hypoallergenic, rust-resistant, and built to last.
Our cruelty-free vegan leather is soft, structured, and long-lasting. It matches the feel and durability of traditional leather, without harm to animals. It's also water-resistant, easier to maintain, and has a lower environmental impact.
This is just the beginning. We're working on expanding the collection. Think harnesses, beds, wearable accessories and more. Got ideas or wishes? We’d love to hear from you: bark@roughroughatelier.com.
Yes. Our products are designed for dogs of all sizes and personalities. Make sure to consult our size chart to find the perfect fit for your dog.
While our collars and leashes are water-resistant and made to endure rain and light splashes, we recommend removing them before swimming for longevity.
Absolutely. Our materials are non-toxic, hypoallergenic, and thoroughly tested. No harsh chemicals, just gentle finishes made with your dog’s comfort in mind.
We offer a 100-day return policy for all unworn items. If it’s not what you expected, we’ll make it right. Simple as that.

Shipping & Delivery
We ship worldwide from The Netherlands.
Shipping is free for all orders over €100 within Europe. Other rates vary by region and will be calculated at checkout.
Orders shipped outside the EU may be subject to local duties and taxes. These are not covered by Rough Rough and are the customer’s responsibility.
If your package is lost or significantly delayed, please contact us immediately. We’ll work with our carrier partners to find a solution or replace your order.
If your order hasn’t been processed yet, we’ll do our best to update the address. Contact us ASAP at bark@roughroughatelier.com.

Returns & Warranty
Let us know within 14 days of receiving your order. We’ll replace or refund it right away.
We offer a 100-day return window for unworn items. If it doesn’t feel right, send it back. Simple, no questions asked.
Yes. All products come with a 6-month warranty against manufacturing defects. This does not cover general wear or damage from chewing.
We currently process exchanges by issuing a store credit after the original item is returned. Reach out and we’ll walk you through the steps.
Need more help?
Email us at bark@roughroughatelier.com. We're here for you and your dog.